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8 Jul 2010

Trust in Managers is in Short Supply!

19% of employees “rarely” trust their managers to make the best decisions, according to a survey by Right Management. As many as 57% say they “occasionally” trust their managers. We analysed responses from more than 4,000 individuals via an online poll conducted in partnership with Linked In®.

Only one-in-five employees ‘always’ trust their managers to make the best decisions. Employees in a whole range of organisations, from the public to the private sector are being strained by the level of change and restructuring in recent months. Effectively communicating change happening at the organisation can ease that strain and is at the heart of building and maintaining trust. Clearly, communication could be improved.

Among key findings:
• 31% of senior leaders “always” trust managers’ decisions compared to only 22% of non-management employees.
• Employees at smaller companies are more likely to trust their managers’ decisions (26% reporting “always”) compared to those at larger firms (only 20% reporting “always”).
• 27% of workers aged 55+ “rarely” trust managers to make the best decisions, versus 15% of 18-24 year olds.

Trust is a two-way street. Employees need to trust that their managers have the capability to make the organisation a success. And in return, managers must show that they have a plan, can articulate the plan to employees, and demonstrate that the plan is being implemented effectively. In turn, leaders must also show that they trust employees to help drive the organisation forward and make them valued partners in a common purpose. Employees want to know what the bigger picture is, and importantly, how they can contribute to that vision.
Trust is a key ingredient to produce high levels of employee commitment, pride and advocacy to both the job and the organisation. Without it, engagement levels drop, as does company performance and profitability.

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