At PBS we appreciate that our success has been due to making the customer central to everything we do. We also realise that further success will be built upon excellent customer service. Our solutions are as flexible as possible in order to meet customer needs and we continuously strive to improve upon an already high quality service.

Why Choose PBS?

• Each customer has their own named contact at PBS, with a direct dial telephone number
• All payroll and HR staff are fully qualified, experienced professionals
• All clients receive a flexible, reliable and confidential service
• PBS has International Payroll Partners in over 160 countries worldwide

With PBS, you can choose to outsource as much or as little as you wish, either as a complement to your existing team,or as a replacement to enable you to concentrate fully on your core business. To ensure that we are continually fulfil our clients' requirements we carry out annual customer surveys, and are more than willing to meet with clients on an ad-hoc basis to discuss ways to streamline and improve our service. Our client-centric focus ensures that our service is constantly evolving in line with client needs.

Every 6 months PBS UK carries out a full customer service mostly by email but also by a telephone call if possible. Why do we do this? The reasons are below:

• To find out what our customers think of us and the service that we offer
• We also gain insight into our customer’s expectations and how we can improve our offerings to them
• We find out if the have a ‘wish list’ of ways that outsourcing can improve their working lives
• As a way of ascertaining future marketing and business trends – it is invaluable!